Return and Refund Policy

Last updated: August 3, 2026

This Return and Refund Policy applies to products purchased directly through the Nutrive online store.

This Policy is intended to provide customers with clear information about returns, refunds, exchanges, damaged products, order cancellations, and product-safety concerns. Nothing in this Policy limits any consumer right or remedy that cannot lawfully be waived.

30-Day Return Window

Nutrive accepts eligible return requests submitted within 30 calendar days after the order is delivered.

When reliable carrier tracking is available, the return period begins on the date the package is marked as delivered. If tracking is unavailable or does not accurately reflect the delivery date, the actual date on which the customer received the order will apply.

After Nutrive approves a return and provides return instructions, the customer must ship the product back within 14 calendar days unless Nutrive authorizes a different period in writing.

General Return Eligibility

To qualify for a standard return, the product must:

• Have been purchased directly from the Nutrive online store.
• Be covered by the applicable 30-day return period.
• Be unused, unopened, and in resalable condition.
• Include all original labels, seals, containers, accessories, instructions, and components.
• Be returned in its original product packaging whenever reasonably possible.
• Be accompanied by the Nutrive order number or other valid proof of purchase.
• Comply with the product-specific requirements described below.

Nutrive may request photographs or other reasonable information before approving a return.

Dietary Supplements and Other Ingestible Products

For health, safety, hygiene, and quality-control reasons, dietary supplements and other ingestible products returned because of a change of mind must be:

• Unopened.
• Unused and unconsumed.
• In the original container.
• Protected by the original factory seal, safety seal, or tamper-evident closure.
• Free from contamination, alteration, damage, or signs of improper storage.

A dietary supplement is not eligible for a standard change-of-mind return after its safety seal or tamper-evident closure has been removed, opened, broken, punctured, or otherwise compromised.

Opening the outer shipping box does not make a product non-returnable. This restriction applies to the product container, factory seal, internal seal, safety closure, or other tamper-evident packaging.

An opened or used product may still qualify for a remedy when:

• It arrived damaged.
• Its safety seal was already broken at delivery.
• It was expired when delivered.
• It is defective, contaminated, mislabeled, or otherwise unsafe.
• The customer received a different product from the one ordered.
• A written product-specific guarantee expressly covers opened products.
• A return or refund is otherwise required under applicable law.

Non-Ingestible Products

When Nutrive sells a non-ingestible product, it must generally be unused, unwashed, unaltered, undamaged, and free from stains, odors, cosmetic residue, pet hair, or other signs of use to qualify for a change-of-mind return.

A customer may reasonably inspect a non-ingestible product to confirm its appearance and basic characteristics, provided that the product is not used beyond what is necessary for that inspection.

Non-Returnable Products

The following products are not eligible for a discretionary change-of-mind return unless they are defective, damaged, incorrectly supplied, or otherwise returnable under applicable law:

• Opened or used dietary supplements and ingestible products.
• Products with a removed or damaged safety seal.
• Gift cards, except where a refund or cash redemption is required by law.
• Downloadable or digital products after access or delivery.
• Personalized, customized, or made-to-order products.
• Products clearly identified as “Final Sale” before the purchase was completed.
• Perishable products.
• Products damaged through misuse, neglect, improper storage, accident, unauthorized alteration, or failure to follow label instructions.
• Products purchased from another retailer, marketplace, or third party.
• Products that cannot be connected to a valid Nutrive order.
• Empty containers, unless Nutrive expressly requested that the container be retained for a product-safety investigation.

A product is not automatically final sale merely because it was discounted or purchased with a promotional code.

How to Request a Return

To request a return, email nutrive.d3k2.vitamin@hotmail.com and provide:

• Your full name.
• Your Nutrive order number.
• The email address used at checkout.
• The product or products you wish to return.
• The quantity being returned.
• The reason for the return.
• Photographs when the product is damaged, defective, incorrect, expired, unsealed, or affected by a safety or quality concern.

Do not mail a product before receiving return approval and instructions from Nutrive.

After the request is approved, Nutrive will provide the appropriate return destination and any necessary packaging or shipping instructions.

A product sent to an unconfirmed address may be delayed, refused, or returned to the sender if Nutrive cannot identify the order or safely process the shipment.

Return Shipping Costs

Customers are responsible for return shipping costs when a product is returned because of:

• A change of mind.
• An incorrect product selection made by the customer.
• Personal preference.
• A delivery-address error supplied by the customer.
• Another reason not caused by Nutrive.

Nutrive will pay or reimburse reasonable return shipping costs when:

• The wrong product was delivered.
• The product arrived damaged.
• The product arrived with a broken or missing safety seal.
• The product is materially defective or nonconforming.
• The return is necessary because of an error by Nutrive.
• Applicable law requires Nutrive to bear the cost.

Nutrive does not charge a restocking fee.

Restocking fee: USD 0.

If Nutrive offers a prepaid return label for a return whose shipping cost remains the customer’s responsibility, the label price will be disclosed in USD before use. With the customer’s authorization, the amount may be deducted from the refund.

Customers should use a trackable shipping service and retain the shipping receipt until the return and refund are complete.

Damaged, Defective, Expired, Unsealed, or Incorrect Products

Inspect your order promptly after delivery.

Do not consume or use a product if:

• The safety seal was broken before delivery.
• The container is cracked, leaking, punctured, swollen, severely crushed, or otherwise compromised.
• The product has an unusual color, odor, texture, appearance, or consistency.
• The expiration or best-by date had passed before delivery.
• The label is missing or materially damaged.
• The product does not match the product ordered.
• The product is affected by a safety recall.
• You otherwise reasonably believe that the product may be unsafe.

Contact nutrive.d3k2.vitamin@hotmail.com and include:

• Your order number.
• A description of the issue.
• Photographs of the product.
• Photographs of the safety seal or tamper-evident closure.
• Photographs of the lot number and expiration or best-by date.
• Photographs of the outer packaging and shipping label when relevant.

Keep the product, container, remaining contents, and packaging until Nutrive confirms whether they are needed for inspection, return, safe disposal, or a carrier investigation.

Depending on the circumstances, Nutrive may provide:

• A replacement.
• A refund.
• Reshipment of a missing product.
• Another appropriate remedy accepted by the customer.

Adverse Reactions and Product-Safety Reports

If you experience or suspect a serious adverse reaction:

1. Stop using the product.
2. Seek advice from a qualified healthcare professional.
3. Contact emergency services if immediate medical attention is required.
4. Keep the product, container, label, lot number, and remaining contents.
5. Contact Nutrive at nutrive.d3k2.vitamin@hotmail.com.

When reporting an issue, provide only the health information reasonably necessary to explain the event.

Nutrive may request information needed to identify the product, investigate the report, protect customers, communicate with the responsible manufacturer or distributor, or comply with applicable reporting obligations.

Customers may also report dietary supplement problems directly to the FDA through its applicable food and dietary supplement complaint-reporting process.

Promotional Bundles and Multi-Buy Offers

Products purchased through a bundle, buy-one-get-one offer, multi-buy promotion, or similar discount may be priced as a group.

To receive a full refund for the promotional purchase, the customer may be required to return every product included in the promotion.

When only part of a promotional bundle is returned, Nutrive may recalculate the refund based on:

• The products retained by the customer.
• The individual value of the products.
• The allocation of the original discount.
• The promotional terms displayed before purchase.

A product provided at no additional charge does not have a refundable value greater than the amount actually paid for that product, which may be USD 0.

A complimentary gift must be returned when the customer returns the qualifying purchase for a full refund. If the gift is not returned, its value in USD, when clearly disclosed before purchase, may be deducted to the extent permitted by law.

Exchanges

Nutrive does not guarantee direct exchanges because inventory may change.

The most reliable way to obtain another product is to:

1. Request a return for the eligible original product.
2. Place a new order for the desired product.

The new order is a separate transaction and will be charged in USD at the price displayed when the replacement order is submitted.

This exchange procedure does not limit remedies for defective, damaged, unsafe, or incorrectly supplied products.

Refund Review and Processing

After receiving and inspecting a return, Nutrive will notify the customer whether the refund has been:

• Approved.
• Partially approved.
• Denied.

Approved refunds are generally initiated within 10 business days after inspection.

Refunds are issued:

• In USD.
• To the original payment method.
• For the amount actually paid after applicable discounts and credits.
• Subject only to deductions permitted by this Policy and applicable law.

A bank, card issuer, or payment provider may require additional time to post the refund.

Nutrive is not responsible for:

• Foreign exchange-rate changes.
• Foreign transaction charges.
• Bank fees.
• Card-issuer fees.
• Other charges independently imposed by a third party.

Original Shipping Charges

Original shipping charges are not normally refundable for a standard change-of-mind return.

Original shipping charges may be refunded when:

• Nutrive shipped an incorrect product.
• The product arrived materially damaged, defective, unsafe, or nonconforming.
• The order was canceled before shipment.
• The shipment was never completed.
• Nutrive expressly agrees to refund the charge.
• Applicable law requires the refund.

When the customer selected expedited shipping, Nutrive is not required to refund the difference between the expedited method and the least expensive standard method unless the shipping problem was caused by Nutrive or applicable law provides otherwise.

Partial Refunds and Denied Returns

Nutrive may reduce or deny a discretionary refund when:

• A dietary supplement was opened or consumed and no applicable guarantee covers it.
• The returned product does not match the ordered product.
• Required components, accessories, promotional items, or labels are missing.
• The product was damaged after delivery through improper handling or storage.
• The return was shipped after the applicable deadline without prior authorization.
• Nutrive reasonably identifies fraud, falsified documentation, product substitution, or repeated abuse of the return process.

Any reduction will be limited to the extent permitted by law, and Nutrive will explain the reason for the decision.

Order Cancellations

To request cancellation, email nutrive.d3k2.vitamin@hotmail.com as soon as possible.

Nutrive cannot guarantee cancellation after an order:

• Enters fulfillment.
• Is packed.
• Is assigned to a carrier.
• Has been shipped.

If Nutrive successfully cancels an unshipped order, the amount collected will be refunded in USD to the original payment method.

If cancellation is no longer possible, the customer may request a return after delivery, subject to this Policy.

Returned-to-Sender and Refused Packages

A package may be returned to the sender because of:

• An incorrect or incomplete address.
• Repeated failed delivery attempts.
• Failure to collect the package.
• Refusal of delivery.
• Failure to pay customs or import charges disclosed before purchase.
• Carrier restrictions.

When the return was not caused by Nutrive, actual shipping, return-carrier, customs, or handling costs may be deducted from the refund to the extent permitted by law.

Refusing a package does not automatically guarantee a full refund.

Refunds Not Received

If Nutrive confirms that a refund was issued but it does not appear in your account:

1. Check the original payment account.
2. Contact your bank, card issuer, or payment provider.
3. Allow the provider’s stated processing period.
4. Contact nutrive.d3k2.vitamin@hotmail.com if the provider cannot locate the refund.

Consumer Rights

Nothing in this Policy limits any warranty, remedy, refund right, product-liability right, or consumer protection that cannot lawfully be waived.

When a provision of this Policy conflicts with a mandatory federal or state consumer-protection requirement, the mandatory requirement will control.

Contact

For questions about returns, refunds, damaged products, exchanges, cancellations, or product-safety concerns, contact Nutrive:

Email: nutrive.d3k2.vitamin@hotmail.com